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Our Team
Administration
JOELLE LUGO
Practice Manager
Joelle has an extensive background in Healthcare Management. She started her career with HonorHealth in 2016 on the Medical Group side, where she ran various offices and worked very closely with PCPs. Subsequently, she took on an abstruse array of responsibilities that transcended population health processes, policies, and objectives. Her key responsibilities were to supervise and train staff in ambulatory referral processes, eligibility classification, and verification of various insurance types; all in support of the organization's Medical Group Primary Care Practices’ goals and objectives. Adept at problem identification, policy analysis, strategy & policy development, and enactment; Joelle created and strategically implemented training manuals that are now used across the network to assist with all-referral processes and partner with ICP and their systems. Given the success of the programs she implemented, she was promoted to Sr. Manager of Operations in the Customer Navigation Center. Her staff consisted of six supervisors, two workforce trainers, and an IT analyst with over 100 employees that directly reported to Joelle.
Prior to relocating to Arizona, Joelle was a Regional Executive Director for one of the most reputable retail companies in the US for almost a decade, her territory entailed 168 locations across the US and 15.6 million in volume. Joelle also owned her own business wherein she worked closely with her father and oversaw a dozen employees.
She is passionate about helping people and strongly believes we all support the exceptional experience of our patients and guests through our various roles.
Outside of work, Joelle enjoys Bikram yoga, biking, painting, exploring Arizona, and spending quality time with family and friends.
Apex is very pleased to have Joelle join us.
CLINICAL TEAM
Grecia
Clinic Coordinator
Grecia has an expansive background in healthcare and administration. She is currently pursuing a master's degree to become a Certified Registered Nurse Anesthetist. She has worked in numerous clinical roles and in multiple specialties. Most notably, she worked as a medical assistant for a plastic surgeon which involved overseeing the day-to-day operations of the practice. In addition, Grecia coordinated patient care plans by liaising with and between patients, patient families, and all necessary care providers and medical professionals to ensure patient needs were met. She was also integrally involved in the development and implementation of the practices’ policies and protocols. Given her acumen and understanding of medical terminology and excellent organizational skills, Grecia has also worked closely with physicians as a medical scribe. Additionally, she is skilled at insurance verification, billing, coding, sterilization of in-house operating rooms, surgery scheduling, and patient referrals.
Affable by nature; Grecia has exceptional communication skills as she was tasked with interacting with a wide range of individuals each day in her previous administrative roles, most remarkably; she was an administrative assistant in education for four years. She presided over student enrollment and student truancy, for all schools listed in socioeconomically disadvantaged populations for her school district. She worked closely with the District Attorney of Santa Barbara County to provide families with the appropriate resources to ensure student success and positive school attendance.
In her free time, Grecia enjoys working out, cooking, and spending time with her daughter.
We are extremely fortunate to have her as part of the team at Apex Physicians.
Alivia
Medical Administrative Assistant
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Alivia has a background in healthcare administration and customer service. She attended school at Arizona State University, obtaining a Psychology degree. Upon graduation, she took on administrative roles in a cancer dermatology office. Her key duties were to help patients understand the course of treatment and help create a welcoming hospitality unit. She takes pride in collaborating with doctors and nurses to help interview patients for case histories prior to appointments, scheduling appointments, answering patients’ queries, and ensuring quality customer service.
Prior to moving to Arizona, Alivia had previous medical experience working with a local Washington medical & chiropractic office where she learned fundamental aspects of medical administrative systems.
Victoria
Certified
Medical Assistant
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Bio Coming Soon